Refund Policy
Important information about our refund, payment confirmation, and credit note policies.
Introduction
This document establishes the refund policy as the legal basis for all services provided by Green Apple Travel & Tourism. By engaging our services, you, the client, agree to adhere to this refund policy, which is integral to the agreement between you and Green Apple Travel & Tourism.
Payment Confirmation
Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt.
Payment confirmations are typically sent within 24 hours via email.
1. Scope of Services
We offer a wide range of travel services, including visa applications, flight bookings, tour packages, and hotel reservations, primarily for UAE residents. This policy applies universally across all services provided.
2. Refund Policy Details
Green Apple Travel & Tourism strives to provide clear and transparent refund procedures to inform Cardholders of their rights and responsibilities.
Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
Processing time: 10-45 days depending on your card issuing bank
3. Documentation and Commitment
Clients are responsible for providing all required documentation in a timely manner. Failure to provide necessary documents can result in service delays but does not warrant any refund. All documents handled by us are treated with the highest level of care and confidentiality.
4. Payment and Fees
Full payment is required upfront for all services, and once made, is non-refundable. This no refund policy applies irrespective of the service outcome, including cancellations or changes initiated by the client or any external factors.
5. Credit Note Option
In lieu of refunds, we provide a credit note if the client cannot use the service for which they have paid. This credit is valid for 90 days and can be used for any service offered by Green Apple Travel & Tourism. The original booking agent must coordinate the application of the credit note.
Credit notes are valid for 90 days from the date of issue.
6. Processing Time and Approval
Service processing times are estimates and subject to variability. The no refund policy remains in effect regardless of any delays or changes in estimated processing times. Approval or rejection of services such as visas is at the discretion of external authorities. Our no refund policy applies regardless of the outcome.
7. Changes to Terms and Emphasis on No Refunds
We reserve the right to change these terms without prior notice. Clients are encouraged to review these terms periodically. Changes do not alter the fundamental no refund nature of this policy.
8. Legal Framework and Compliance
This policy complies with UAE Consumer Protection Laws and is intended to ensure transparency and fairness in our transactions. Clients are expected to fully understand and accept this no refund policy as a condition of service.
Contact Information
For any inquiries regarding our no refund policy or services, please contact our customer service at the nearest branch:
Near Burjuman Metro: 04 370 5995
Near World Trade Center Metro: 04 333 3221